Preguntas Frecuentes

We usually use them for

• Graphic design related to Web-ecommerce.


• Development and Programming.


• Technical support.


• Consultations.


• Newsletter design from your e-commerce platform.


• Design and activation of forms.
• Templates update.


• Conference calls.


• Virtual and in-person work meetings.


• Video tutorials on how to do things on your own website.


• Troubleshooting.


• Data analysis, reporting with Google Data Studio*.


• Proof of concept.

and much more

Yes! We have specific hour packages for digital support and performance! These packages are not "loose hours", they are conceived in monthly packages because there is a lot to do when setting up advertising campaigns. As you will receive a lot of traffic on your website, you have to create a lot of content, in blogs, in newsletters, email marketing, specific landing pages, etc. That is why we concentrate everything monthly, because once you activate advertising campaigns you will have to keep your potential clients interested in your brand! In this way, month by month, new content is created that we will also use in the campaigns and so on.

What are the loose hour bags like?

Do Hour Bags expire?

How long does it take Teipe Digital to respond to incidents?

Can I get a refund for the hour bag?

How much does it cost to buy Hours Bags packages?

What can you do with 01:00 hours from the Hours Bank?

If a task only takes a few minutes, how much time is deducted from my Hour Bank?

Can I complete multiple tasks in one time block?

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If you have an eCommerce or a website with specific needs such as: uploading new products, creating collections, creating blog posts, creating forms, changing images, creating individual landing pages, we recommend the 20h, 40h... up to 200h individual hour packages to serve your business. These packages expire after 6 months.

For better or worse, the Hours Bags do expire. But it happens 6 months after being contracted and they will surely have been consumed by so much work that we will carry out so that your business grows and bears fruit.

Performance Hour Grants last for one month, as they support the actions implemented during the performance month.

• We respond to incidents in less than one business day on a working day.
• During weekends and holidays we respond within 48 hours.

Yes! If you purchase Hours Packs for the first time, you can get a full refund for the remaining hours. If this is not your first time purchasing Hours Packs, you can exchange your Bulk Hours for a credit that can be applied to any service we offer.

Our prices are very simple and you can even buy bags of hours online - To buy and see the prices click here

An hour from the hour pool can cover several small tasks or can be used to complete a portion of a more complicated task. A task is a technical or graphical adjustment in your store that takes a member of our team 1 hour or less to complete. OR Have a follow-up meeting or a meeting to define/review a need.

We track our time by the minute, so if a task takes 00:07 minutes, we deduct 00:07 minutes from your hour bucket. It's literally that simple.

Yes! Your time can be distributed across multiple services. It totally depends on your needs and how you want to prioritize the contracted time based on the estimated work time.

For example, if you purchase 30:00 hours, you can use 05:00 hours for graphic design, 15:00 hours for web development and custom coding, 02:00 hours to create a new landing page, etc. Before any task, we will let you know how much time it is estimated to consume.

To identify the right service, evaluate your goals and the current state of your business. We offer an initial consultation to analyze your needs and recommend the best strategy to achieve your goals.

Our prices vary depending on the type of service and the complexity of the project. We offer customized packages to suit different budgets.

The time to see results may vary depending on the strategy and service. Generally, you can start to notice changes in 3 to 6 months.

We have a team specialized in measuring results and we provide a report so that the client understands their key metrics such as web traffic, conversion rate, return on investment (ROI) and social media engagement.

Yes, having an adequate budget is essential to achieve the desired results. Our performance team will advise you to determine the optimal budget that maximizes the impact of your campaigns and helps you achieve your goals.

Yes, we work with companies of all sizes, from startups to large corporations, adapting our strategies to each client.

We have collaborated with a diverse range of industries, including fashion, beauty, décor, professional services, health, pets, technology and many more. Each experience has allowed us to adapt our strategies to the specific needs of each sector.

Yes, we offer training and support so you can manage your own campaigns if you wish, as well as full management services.

We maintain constant communication through emails, regular meetings, and progress updates to make sure you stay on top of everything.